Resumes
Resumes
Vijay Arumugam Phones & Addresses
-
134 Castlebury Ct, Coppell, TX 75019 (972) 462-0318
-
Irving, TX
-
1226 Atticus Ct, Wesley Chapel, FL 33543 (813) 907-3230
-
6503 Markstown Dr, Tampa, FL 33617
-
Dallas, TX
-
Pace, FL
Public records
Vehicle Records
Vijay Arumugam
View pageAddress:
1226 Atticus Ct, Zephyrhills, FL 33543
VIN:
5FNRL38667B053953
Make:
HONDA
Model:
ODYSSEY
Year:
2007
Publications
Us Patents
Method And System For Mutidimensional Virtual Online Support Center
View pageUS Patent:
20110066938, Mar 17, 2011
Filed:
Sep 15, 2009
Appl. No.:
12/560079
Inventors:
Amar Nageswaram - Irving TX, US
Vijay Arumugam - Irving TX, US
Dinyar Kavouspour - Plano TX, US
Fari Ebrahimi - Basking Ridge NJ, US
Amit Singh - Irving TX, US
Vijay Arumugam - Irving TX, US
Dinyar Kavouspour - Plano TX, US
Fari Ebrahimi - Basking Ridge NJ, US
Amit Singh - Irving TX, US
Assignee:
VERIZON PATENT AND LICENSING INC. - Basking Ridge NJ
International Classification:
G06F 3/048
G06Q 10/00
G06Q 50/00
G06F 3/01
G06Q 10/00
G06Q 50/00
G06F 3/01
US Classification:
715706, 705 8, 715758, 715848
Abstract:
A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.
Guiding Calls Via Graphical User Interface
View pageUS Patent:
20130003957, Jan 3, 2013
Filed:
Jun 30, 2011
Appl. No.:
13/173265
Inventors:
Amit Singh - Irving TX, US
Patrick Smith - Flemington NJ, US
Vijay Arumugam - Coppell TX, US
Roopa Kotha - Irving TX, US
Fariborz Ebrahimi - Basking Ridge NJ, US
Patrick Smith - Flemington NJ, US
Vijay Arumugam - Coppell TX, US
Roopa Kotha - Irving TX, US
Fariborz Ebrahimi - Basking Ridge NJ, US
Assignee:
VERIZON PATENT AND LICENSING INC. - Basking Ridge NJ
International Classification:
H04M 3/42
US Classification:
37921801
Abstract:
A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.
Guiding Calls Via Graphical User Interface
View pageUS Patent:
20130343535, Dec 26, 2013
Filed:
Aug 26, 2013
Appl. No.:
13/975900
Inventors:
Patrick Smith - Flemington NJ, US
Vijay Arumugam - Coppell TX, US
Roopa Kotha - Irving TX, US
Fariborz Ebrahimi - Basking Ridge NJ, US
Vijay Arumugam - Coppell TX, US
Roopa Kotha - Irving TX, US
Fariborz Ebrahimi - Basking Ridge NJ, US
Assignee:
Verizon Patent and Licensing Inc. - Basking Ridge NJ
International Classification:
H04M 3/51
US Classification:
37926509
Abstract:
A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.