Location:
2236 Homestead Ln, Plano, TX 75025
Industry:
Information Technology And Services
Work:
Service & Project Delivery Customer Support & Success Program Management & Operations
Seeking New Opportunity-Service and Project Delivery, Customer Support and Success, Program and Operations
Ca Technologies Sep 2013 - Jul 2019
Manager, Customer Support
Trinity Industries, Inc. Aug 2013 - Sep 2013
It Service Desk Manager
Hyla Mobile - Extending the Life Cycle of Mobile Devices Apr 2013 - Aug 2013
Support Manager à   Production Control
Hewlett-Packard Aug 2007 - Oct 2012
Service Delivery and Production Support and Program Manager
Education:
Portland State University
Bachelors, Bachelor of Science, Biology
Skills:
Cost Containment
Strategic Planning and Analysis
Technology Optimization
Budget and Expense Management
Operations Management
Change Management
Process Improvement
Profit and Loss
Transition and Transformation
Strategic Planning and Analysis
Contact Center Operations
Vendor Selection and Management
Customer Service
Microsoft Office
Windows
Call Center
Project Management
Service Delivery
Financial Services
Program Management
Outsourcing
Management
Strategic Planning
Pmp
Budgets
Analysis
Vendor Management
Cross Functional Team Leadership
Cost Accounting
Call Centers
Business Analysis
It Strategy
Customer Satisfaction
Software Documentation
Risk Management
Crm
Leadership
Strategy
Integration
Pmo
Itil
Start Ups
Information Technology
Stakeholder Management
System Deployment
Resource Management
Project Planning
Sdlc
Business Process Improvement
Certifications:
Project Management Professional (Pmp)
Knowledge Centered Service Certified (Kcs) V6
Certified Scrummaster (Csm)
Project Management Institute
