Valerie E Zozzaro

Chicago, IL

Entertainment

Ticketmaster
Resale Event Management Support Specialist
Swissotel Chicago Feb 2013 - May 2018
Front Office Operations Supervisor
Pheasant Run Resort Feb 2008 - Feb 2013
Assistant Front Office Manager
Pheasant Run Resort Apr 2007 - Feb 2008
Front Office Supervisor
Pheasant Run Resort Sep 2004 - Apr 2007
Front Desk Agent

Elgin Community College 2004 - 2005
Northern Illinois University 2003 - 2004

Hotels
Front Office
Resorts
Hospitality
Hospitality Management
Customer Satisfaction
Hotel Management
Hospitality Industry
Customer Service
Property Management Systems
Tourism
Guest Service Management
Management
Event Management
Rooms Division
Training
Team Building
Time Management
Microsoft Office
Restaurants
Budgets
Inventory Management
Fine Dining
Forecasting
Sales
Leadership
Concierge Services
Reservation
Negotiation
Outlook
Vip
Hotel Booking
Process Scheduler
Complaint Management
Convention Services
Coaching
Tips Certified
Opera
Teamwork
Lodging
Microsoft Word
Team Leadership
Microsoft Excel
Office Management
Employee Training
Food
Powerpoint
Guest Recovery
Commissioning
Computers

Watson

Pheasant Run Resort and Spa

Feb 2008 to 2000
Assistant Front Office Manager
Pheasant Run Resort

Apr 2007 to Feb 2008
A.M. Supervisor Front Desk
Pheasant Run Resort

Oct 2005 to Apr 2007
Sr. Front Desk Agent
Pheasant Run Resort

Sep 2004 to Oct 2005
Front Desk Agent
Salerno's on the Fox
Saint Charles, IL
Jan 2004 to Sep 2004
Waitress
Outback Steakhouse
Bloomingdale, IL
Aug 2002 to Dec 2003
Take Away Specialist