Resumes
Resumes
Software Implementation Manager
View pageLocation:
3639 east Renwick St, Meridian, ID
Industry:
Human Resources
Work:
Valve corporation - Bellevue since Oct 2011
Bilingual Tech/Customer Support
Antelope Training LLC Oct 2005 - Sep 2011
Owner
Boeing Feb 2001 - May 2004
Manager Flight Training Business Operations
Boeing Jun 2000 - Jan 2001
Financial Strategist
Boeing Jul 1999 - Jun 2000
Program Manager in Customer Support
Bilingual Tech/Customer Support
Antelope Training LLC Oct 2005 - Sep 2011
Owner
Boeing Feb 2001 - May 2004
Manager Flight Training Business Operations
Boeing Jun 2000 - Jan 2001
Financial Strategist
Boeing Jul 1999 - Jun 2000
Program Manager in Customer Support
Education:
Johannes Gutenberg-Universität Mainz 1989 - 1996
Master's Degree; Editor, Political Science, History University of Washington 1993 - 1994
Graduate Studies, Poli Sci, Int. Studies
Master's Degree; Editor, Political Science, History University of Washington 1993 - 1994
Graduate Studies, Poli Sci, Int. Studies
Skills:
Program Management
Analysis
Customer Service
Strategic Planning
Process Consulting
Technical Support Management
Customer Escalation Management
Training
Customer Service Management
Staff Training
Leadership
Change Management
Project Management
Interviews
Consulting
Coaching
Performance Evaluations
Iso 9001
Sap
German Translation
Contact Center Management
Management
Business Process Improvement
Technical Support
Business Process Design
Key Performance Indicators
Trend Analysis
Corporate Restructuring
Business Development
Improving User Experience
Client Satisfaction Surveys
Customer Service Training
Employee Training
Team Building
Team Leadership
Corporate Training
Strategy
Budgets
Organizational Development
Process Improvement
Program Coordination
Public Speaking
Social Networking
Microsoft Office
Retail
Logistics
Analysis
Customer Service
Strategic Planning
Process Consulting
Technical Support Management
Customer Escalation Management
Training
Customer Service Management
Staff Training
Leadership
Change Management
Project Management
Interviews
Consulting
Coaching
Performance Evaluations
Iso 9001
Sap
German Translation
Contact Center Management
Management
Business Process Improvement
Technical Support
Business Process Design
Key Performance Indicators
Trend Analysis
Corporate Restructuring
Business Development
Improving User Experience
Client Satisfaction Surveys
Customer Service Training
Employee Training
Team Building
Team Leadership
Corporate Training
Strategy
Budgets
Organizational Development
Process Improvement
Program Coordination
Public Speaking
Social Networking
Microsoft Office
Retail
Logistics
Interests:
Football
Children
Toastmasters 2005 2006
Hobby Pigeon Racing
Soccer
Baseball
Running
Movies
History
Geography
Children
Toastmasters 2005 2006
Hobby Pigeon Racing
Soccer
Baseball
Running
Movies
History
Geography
Languages:
English
German
German