Resumes
Resumes
Contact Center Manager
View pageLocation:
46 east 100 north, Pleasant Grove, UT 84062
Industry:
Outsourcing/Offshoring
Work:
Propay S.a
Contact Center Manager
Convergys May 2014 - Oct 2016
Operations Manager
Convergys Oct 2012 - May 2014
Team Lead
Convergys Aug 2010 - Oct 2012
Head Coach
Longhorn Hotel and Casin Aug 1992 - Aug 2010
Day Shift Supervisor
Contact Center Manager
Convergys May 2014 - Oct 2016
Operations Manager
Convergys Oct 2012 - May 2014
Team Lead
Convergys Aug 2010 - Oct 2012
Head Coach
Longhorn Hotel and Casin Aug 1992 - Aug 2010
Day Shift Supervisor
Education:
University of Nevada - Las Vegas 1993 - 1998
Chaparral High School 1989 - 1993
Chaparral High School 1989 - 1993
Skills:
Call Centers
Process Improvement
Customer Service
Customer Experience
Customer Satisfaction
Team Management
Leadership
Team Building
Vendor Management
Performance Management
Operations Management
Contact Centers
Team Leadership
Workforce Management
Project Management
Bpo
Management
Business Process Improvement
Training
Outsourcing
Change Management
Service Delivery
Coaching
Transition Management
Strategic Planning
Telecommunications
Employee Engagement
Crm
Employee Training
Customer Retention
Account Management
Time Management
Call Center Development
Sla
Troubleshooting
Recruiting
Negotiation
Program Management
Sales
Quality Assurance
Operational Excellence
Sales Management
Strategy
Budgets
Continuous Improvement
Process Improvement
Customer Service
Customer Experience
Customer Satisfaction
Team Management
Leadership
Team Building
Vendor Management
Performance Management
Operations Management
Contact Centers
Team Leadership
Workforce Management
Project Management
Bpo
Management
Business Process Improvement
Training
Outsourcing
Change Management
Service Delivery
Coaching
Transition Management
Strategic Planning
Telecommunications
Employee Engagement
Crm
Employee Training
Customer Retention
Account Management
Time Management
Call Center Development
Sla
Troubleshooting
Recruiting
Negotiation
Program Management
Sales
Quality Assurance
Operational Excellence
Sales Management
Strategy
Budgets
Continuous Improvement