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Sutthipong Thavisomboon

from San Francisco, CA
Age ~73
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Also known as:
Thavisomboon Sutthipong, G O
Phone and address:
4485 17Th St, San Francisco, CA 94114
Connected to:
Jennifer Thavixay, 35Michael Thavongsy, 41Samantha Thavongsinh, 33Viengsavanh J Thavongsa, 41Patchara A Thavornkasem, 50Brian W Thaw, 50Heidi K Thaw, 67Khin S Thaw, 53Linn L Thaw, 38Melissa N Thaw, 42

Sutthipong Thavisomboon Phones & Addresses

  • 4485 17Th St, San Francisco, CA 94114
  • Menlo Park, CA
  • San Carlos, CA
  • Redwood City, CA
  • Stanford, CA

Work

Company: Slync.io Jan 2018 Position: Chief architect

Education

Degree: Master of Science, Masters School / High School: Stanford University 2004 to 2006 Specialities: Computer Science

Skills

Java • Javascript • Software Engineering • Agile Methodologies • Cloud Computing • Oracle • Enterprise Software • Xml • Distributed Systems

Languages

English

Industries

Computer Software

Resumes

Resumes

Sutthipong Thavisomboon Photo 1

Chief Architect

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Location:
4485 17Th St, San Francisco, CA 94114
Industry:
Computer Software
Work:
Slync.io
Chief Architect
Salesforce May 2016 - Dec 2017
Principal Member of Technical Staff
Salesforce Dec 2012 - May 2016
Lead Member of Technical Staff
Salesforce Nov 2010 - Dec 2012
Senior Member of Technical Staff
Salesforce Jul 2008 - Nov 2010
Member of Technical Staff
Education:
Stanford University 2004 - 2006
Master of Science, Masters, Computer Science Chulalongkorn University 2000 - 2004
Bachelor of Engineering, Bachelors, Computer Engineering, Engineering
Skills:
Java
Javascript
Software Engineering
Agile Methodologies
Cloud Computing
Oracle
Enterprise Software
Xml
Distributed Systems
Languages:
English

Publications

Us Patents

Service Cloud Console

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US Patent:
20110225495, Sep 15, 2011
Filed:
Sep 9, 2010
Appl. No.:
12/878884
Inventors:
Marco Casalaina - San Francisco CA, US
Jason Ellis - San Leandro CA, US
David Yung - Concord CA, US
Luke Fu - San Francisco CA, US
Eric Wulff - San Francisco CA, US
Chitra Gulabrani - San Francisco CA, US
Sutthipong Thavisomboon - San Francisco CA, US
Natalie Doan - San Jose CA, US
Steve Weiss - Foster City CA, US
International Classification:
G06F 3/048
H04L 12/66
US Classification:
715716, 370352
Abstract:
Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for processing a call via a user interface in a web browser. An incoming call directed to a client machine may be identified. The call may comprise a communication from an individual associated with an account. Object record information associated with the account may be stored in a communicably accessible database. A user interface component may be opened, responsive to the incoming call, at the client machine for display in the user interface in the web browser. The opened user interface component may display object record information associated with the account. Edited object record information comprising a modification to the object record information associated with the opened user interface component may be received at the client machine. The edited object record information may be displayed in the opened user interface component.

Service Cloud Console

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US Patent:
20110225500, Sep 15, 2011
Filed:
Sep 9, 2010
Appl. No.:
12/878891
Inventors:
Marco Casalaina - San Francisco CA, US
Jason Ellis - San Leandro CA, US
David Yung - Concord CA, US
Luke Fu - San Francisco CA, US
Eric Wulff - San Francisco CA, US
Chitra Gulabrani - San Francisco CA, US
Sutthipong Thavisomboon - San Francisco CA, US
Natalie Doan - San Jose CA, US
Steve Weiss - Foster City CA, US
International Classification:
G06F 3/01
G06F 15/173
US Classification:
715738
Abstract:
Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for processing information entered via a user interface provided in a web browser on a display device of a client machine in communication with a server. The user interface may be capable of displaying a plurality of components, including a first component that may display object record information associated with an object record stored in a database. Edited object record information may be received at the client machine and displayed in the first user interface component. The first user interface component may be designated as unsaved. An interrupt event associated with possible loss of the edited information may be detected. A warning message indicating the detection of the interrupt event may be displayed in the web browser, and one or more selections for responding to the warning message may be provided.

Service Cloud Console

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US Patent:
20110225506, Sep 15, 2011
Filed:
Sep 9, 2010
Appl. No.:
12/878889
Inventors:
Marco Casalaina - San Francisco CA, US
Jason Ellis - San Leandro CA, US
David Yung - Concord CA, US
Luke Fu - San Francisco CA, US
Eric Wulff - San Francisco CA, US
Chitra Gulabrani - San Francisco CA, US
Sutthipong Thavisomboon - San Francisco CA, US
Natalie Doan - San Jose CA, US
Steve Weiss - Foster City CA, US
International Classification:
G06F 3/01
US Classification:
715741, 715744
Abstract:
Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for displaying object record information via a user interface provided in a web browser. A request to display a user interface component may be received. The user interface component may include first stored object record information associated with a first object record in a database stored on a server. Whether the requested user interface component including the first stored object record information is open in the user interface may be determined. When it is determined that the requested user interface component is not open in the user interface, the first stored object record information may be retrieved from the server. The requested user interface component at the client machine may be generated without reloading the user interface.

Service Cloud Console

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US Patent:
20110225233, Sep 15, 2011
Filed:
Sep 9, 2010
Appl. No.:
12/878898
Inventors:
Marco Casalaina - San Francisco CA, US
Jason Ellis - San Leandro CA, US
David Yung - Concord CA, US
Luke Fu - San Francisco CA, US
Eric Wulff - San Francisco CA, US
Chitra Gulabrani - San Francisco CA, US
Sutthipong Thavisomboon - San Francisco CA, US
Natalie Doan - San Jose CA, US
Steve Weiss - Foster City CA, US
International Classification:
G06F 15/16
US Classification:
709203
Abstract:
Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. A first one or more trusted data network domains for a first user interface component may be identified. A second user interface component provided from a second data network domain accessible via a second one or more servers may be opened for display. A first event message may be transmitted from the second user interface component to the first user interface component. If the second data network domain is within the first one or more trusted data network domains, one or more operations may be performed within the first user interface component in response to the first event message.

Service Cloud Console

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US Patent:
20110225232, Sep 15, 2011
Filed:
Sep 9, 2010
Appl. No.:
12/878894
Inventors:
Marco Casalaina - San Francisco CA, US
Jason Ellis - San Leandro CA, US
David Yung - Concord CA, US
Luke Fu - San Francisco CA, US
Eric Wulff - San Francisco CA, US
Chitra Gulabrani - San Francisco CA, US
Sutthipong Thavisomboon - San Francisco CA, US
Natalie Doan - San Jose CA, US
Steve Weiss - Foster City CA, US
International Classification:
G06F 15/16
US Classification:
709203
Abstract:
Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for providing contextual information via a user interface provided in a web browser. The user interface may display a plurality of components including a first component displaying object record information associated with an object record stored in a database and a second component displaying contextual information related to the stored object record information. Edited object record information may be received at the client machine. An indication of the edited object record information may be provided to the second user interface component of the user interface in the web browser. A request for updated contextual information related to the edited object record information may be transmitted from the client machine to the server. The updated contextual information may be displayed in the second user interface component of the user interface.

Methods And Systems For Facilitating Customer Support Using A Social Post Case Feed And Publisher

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US Patent:
20190043058, Feb 7, 2019
Filed:
Oct 9, 2018
Appl. No.:
16/155736
Inventors:
- San Francisco CA, US
Sutthipong Thavisomboon - San Francisco CA, US
Yuseung Kim - San Francisco CA, US
Bryan Hart - Halifax, CA
Jaroslaw Kozieronek - Halifax, CA
International Classification:
G06Q 30/00
H04W 4/21
G06Q 50/00
H04L 12/58
Abstract:
Methods and systems are provided for responding to social posts (SPs) on social media channels from a customer service (CS) application of a CRM system. Streams of data from the social media channels are processed to detect relevant SPs, and data from a first SP is identified/retrieved based on automatic rules that find relevant SPs that warrant creation of a CS case and a CS response. A first CS case is created based on the data from the first SP to create a record that includes social content information about the first SP and automatically link the first SP to the CRM system. The social content information includes a message from the first SP and an author of the first SP. The CS application causes the first CS case to be displayed, generates a first response to the first SP, and publishes a first social reply including the first response.

Methods And Systems For Facilitating Customer Support Using A Social Post Case Feed And Publisher

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US Patent:
20180158070, Jun 7, 2018
Filed:
Jan 30, 2018
Appl. No.:
15/883881
Inventors:
- San Francisco CA, US
Sutthipong Thavisomboon - San Francisco CA, US
Yuseung Kim - San Francisco CA, US
Bryan Hart - Halifax, CA
Jaroslaw Kozieronek - Halifax, CA
International Classification:
G06Q 30/00
H04W 4/21
G06Q 50/00
H04L 12/58
Abstract:
Methods and systems are provided for responding to customer posts on a plurality of social media channels from a customer service portal of a Customer Relationship Management (CRM) system of an organization. A retrieval system can retrieve, based on one or more rules specified by a rules engine, data from a first customer post on a first social media channel. The first customer post is identified using one or more rules that finds customer posts that warrant a customer service response from the organization. Based on the data from the first customer post, a parser of the CRM system creates a first case that can be displayed at the customer service portal, which automatically pre-populates a first response to the first customer post in compliance with protocols associated with the first social media channel that allow the first response to be communicated via the first social media channel.

Service Cloud Console

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US Patent:
20160266755, Sep 15, 2016
Filed:
May 25, 2016
Appl. No.:
15/164147
Inventors:
- San Francisco CA, US
Jason A. Ellis - San Leandro CA, US
David Yung - Concord CA, US
Luke Fu - San Francisco CA, US
Eric Wulff - San Francisco CA, US
Chitra Gulabrani - San Francisco CA, US
Sutthipong Thavisomboon - San Francisco CA, US
Natalie Doan - San Jose CA, US
Steve Weiss - Foster City CA, US
International Classification:
G06F 3/0484
G06F 17/30
Abstract:
Disclosed are some examples of methods, apparatus, systems and computer program products related to a user interface providing a call center service. In some implementations, the user interface presents session tabs and application tabs. A session tab can have a parent-child relationship with an application tab. Customer data can be retrieved from a database, where the customer data includes account data and child data. The customer data can be provided to cause display in the user interface of the account data in association with a first session tab and the child data in association with a first application tab. Edits to the child data can cause the first application tab to be designated as unsaved.
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Sutthipong Thavisomboon from San Francisco, CA, age ~73 Get Report