Steven L Luzeski

7769147, Aug 3, 2010

Jul 29, 1999

09/363339

Timothy M. Young - Collegeville PA, US
Steven J. Capriotti - Collegeville PA, US
Steven Luzeski - Collegeville PA, US
Barbara E. Osder - Glenside PA, US

Unisys Corporation - Blue Bell PA

H04M 11/00

379 8818, 37920103

A telephony-based messaging system application is built for use by a particular customer. The application is stored on a computer readable medium and includes a set of modules, where each module comprises call flows, code and a Customization List. The Customization List includes one or more tables each having a list of names and a modifiable list of corresponding DTMF signal identifiers. With this architecture, the particular customer is permitted to change the mapping between caller-entered DTMF signals and the corresponding actions taken by the messaging system by modifying the list of DTMF signal identifiers, i. e. , without modifying the call flows or code.

60581662, May 2, 2000

Oct 6, 1997

8/944924

Barbara E. Osder - Erdenheim PA
David R. Landolt - Harleysville PA
Alex Freiman - New Britain PA
Steven J. Capriotti - Collegeville PA
Steven Luzeski - Collegeville PA

Unisys Corporation - Blue Bell PA

H04M 3487

379 8822

A plurality of subsets of prompt definitions associated with a particular language are stored in a memory for access by a system, such as a voice messaging system, that plays prompts according to such prompt definitions during execution of a call flow. Subsets can be created that contain prompt definitions that apply during only parts of the call flow, and different subsets can contain modified forms of the prompt definitions in other subsets. One of the subsets is designated as a base subset. During execution of a call flow, in addition to the base subset, one of the other subsets can be designated as an alternate subset. After that point in the call flow, the system responds to a request to play a particular prompt by first searching the alternate subset to determine whether it contains a prompt definition for the requested prompt, and if so, plays the prompt according to the prompt definition in that alternate subset. If the alternate subset does not contain a prompt definition for the requested prompt, then the system searches the base subset for a prompt definition for the requested prompt and, if found, plays the prompt according to the prompt definition in the base subset. By creating subsets that contain only those prompts that apply during particular parts of a call flow, both memory and disk storage requirements are reduced.