Resumes
Resumes
Senior Business System Analyst
View pageLocation:
1345 southeast Florence Dr, Waukee, IA 50263
Industry:
Information Technology And Services
Work:
BAI Learning and Development since Sep 2009
Technical Support Specialist
Verizon Apr 2005 - Aug 2009
Customer Service Technician
Technical Support Specialist
Verizon Apr 2005 - Aug 2009
Customer Service Technician
Education:
Southeast Missouri State University 1992 - 1995
BA, General Studies
BA, General Studies
Skills:
Troubleshooting
Technical Support
Process Improvement
Business Analysis
Project Management
Vendor Management
Business Process Improvement
Sdlc
Learning Management Systems
Visio
Software Documentation
Management
Leadership
Sharepoint
Telecommunications
Training
Software Development Life Cycle
Soft Skills
Agile
Agile and Waterfall Methodologies
User Acceptance Testing
Data Migration
System Administration
Itil
Root Cause Analysis
Agile Methodologies
Content Management
Content Development
Business Requirements
Project Implementation
Customer Service
User Stories
Data Reconciliation
End User Training
Enterprise Project Management
Brd
Ultipro
Senior Stakeholder Management
Scorm
Articulate Storyline
Captivate
Saba
Talent Reward
Business Needs
It Risk Management
Waterfall Project Management
Backlog Management
Process Flow Documentation
Productivity Improvement
Operating Efficiencies
Dependency Management
Business Communications
Cross Cultural Communication Skills
Test Cases
Software Quality Assurance
Technical Support
Process Improvement
Business Analysis
Project Management
Vendor Management
Business Process Improvement
Sdlc
Learning Management Systems
Visio
Software Documentation
Management
Leadership
Sharepoint
Telecommunications
Training
Software Development Life Cycle
Soft Skills
Agile
Agile and Waterfall Methodologies
User Acceptance Testing
Data Migration
System Administration
Itil
Root Cause Analysis
Agile Methodologies
Content Management
Content Development
Business Requirements
Project Implementation
Customer Service
User Stories
Data Reconciliation
End User Training
Enterprise Project Management
Brd
Ultipro
Senior Stakeholder Management
Scorm
Articulate Storyline
Captivate
Saba
Talent Reward
Business Needs
It Risk Management
Waterfall Project Management
Backlog Management
Process Flow Documentation
Productivity Improvement
Operating Efficiencies
Dependency Management
Business Communications
Cross Cultural Communication Skills
Test Cases
Software Quality Assurance
Languages:
English
Certifications:
331 - System Administration
Csod System Administrator
Saba University
Csod System Administrator
Saba University