Work:
American Traffic Solutions
Director of Operations
Discover Financial Services Sep 2013 - May 2015
Contact Center Department Manager and Site Leader
Bank of America Jul 2010 - Sep 2013
Svp; Contact Center Site Leader
Bank of America Dec 2008 - Jul 2010
Svp; Customer Experience Leader and Process Design Manager
Bank of America Dec 2007 - Dec 2008
Vp; Contact Center Site Leader
Education:
University of Arizona, Eller College of Management 1998 - 2002
Bachelors
University of Arizona 1998 - 2002
Bachelors, Bachelor of Science, Business Administration
Skills:
Leadership
Customer Experience
Six Sigma
Banking
Credit Cards
Sales
Relationship Management
Mortgage Lending
Vendor Management
Process Improvement
Strategy
Contact Centers
Risk Management
Credit
Business Strategy
Management
Analytics
Service Delivery
Call Centers
Interests:
Politics
Animal Welfare
Children
Environment
Certifications:
Six Sigma Greenbelt