Roxanne D Russell

2725 Fremont Ln, Costa Mesa, CA 92626

Financial Services

Regence Blue Cross Blue Shield - Portland, OR since Apr 2013
Workforce Management Analyst I
Career Education Corporation - Portland, Oregon Area Jun 2009 - Apr 2013
Workforce Management Coordinator
Telelanguage Inc - Portland, Oregon Area Apr 2008 - Jun 2009
Contact Center Scheduler
ACS - Portland, Oregon Area 2005 - 2008
Workforce Management
ACS Apr 2004 - Oct 2005
Call Center Supervisor

American InterContinental University 2011 - 2012
Associates, Business Administration Colton High School 1998 - 2002

Training
Workforce Management
Management
Leadership
Time Management
Change Management
Customer Service
Customer Satisfaction
Avaya
Project Management
Team Building
Team Leadership
Teamwork
Microsoft Office
Conflict Resolution
Process Improvement
Leadership Development
Contact Centers
Coaching
Strategic Planning
Employee Training
Strategy
Staff Development
Performance Management
Project Planning
Networking
Process Scheduler
Oracle
Customer Experience
Public Speaking
Inbound Marketing
Microsoft Excel
Human Resources
Sales Operations
Business Process Improvement
Microsoft Access
Customer Relationship Management
Pivot Tables
Scheduling Management
Subject Matter Experts
Iex Total View
Workforce Analytics
Data Analytics
Contact Center Operations
Obiee
Microsoft Publisher
Microsoft Project
Automotive Finance

Animal Welfare

English

Icmi

2015 Upper Gate Dr northeast, Atlanta, GA 30322

Higher Education

Emory University since May 2013
Senior Instructional Content Developer
Georgia State University's National SafeCare Training & Research Center since Jun 2011
Online Learning Consultant
Southern Polytechnic State University since Jun 2008
Online Course Evaluation Consultant
University of Phoenix since Jan 2003
Online Faculty
India, China & America Institute 2007 - Dec 2012
Research Fellow; Managing Editor; Virtual Education Series Director

Georgia State University 2007 - 2011
PhD, Instructional Technology University of Georgia School of Law 1999 - 2000
Auburn University 1995 - 1997
MA, English Troy University Dothan 1993 - 1995
BS, English, American History ESL Instruction & Consulting

Instructional Design
E Learning
Distance Learning
Adult Education
Higher Education
Teaching
Curriculum Design
Instructional Technology
Curriculum Development
Training
Research
Educational Technology
Public Speaking
Leadership
Learning Management Systems
Blended Learning
Grant Writing
Staff Development
Editing
Qualitative Research
Program Development
Learning Management
Classroom
Technical Writing
Technology Integration
Teacher Training
Courses
Captivate
College Teaching
Leadership Development
Faculty Development
University Teaching
Student Development
Instructor Led Training
Addie
Educational Leadership
Nonprofits
Student Affairs
Workshop Facilitation
Tutoring
Academic Administration
Social Networking
Higher Education Administration
Scholarship
Teachers
Analysis
Educational Research
Esl
Camtasia
Multimedia

New Venture Finance: Startup Funding For Entrepreneurs
Up and Running With Canvas 2015
Data Science Math Skills
Google Analytics Essential Training
Big Data Foundations: Techniques and Concepts
Power Bi Pro Essential Training
Accounting Foundations: Managerial Accounting
Finance Essentials For Small Business
Data Science Foundations: Python Scientific Stack
Insights on Data Science: Lillian Pierson
Running A Profitable Business: Understanding Cash Flow
Finance Foundations
License Wbmklrvrh6Pu
License 04Abb2
Institute on Pedagogy and Technology For Online Courses - 2019

Career Education Corporation

Jun 2009 to 2000
Workforce Management Specialist
Telelanguage, Inc
Portland, OR
Apr 2008 to May 2009
Contact Center Scheduler
Affiliated Computer Services, Inc
Portland, OR
Jul 2002 to Feb 2008
Global Workforce Management

American Intercontinental University
Chicago, IL
Aug 2012
Associate of Arts in Business Administration

Project Management, Training and Development, IEX, Avaya CMS Supervisor