Resumes
Resumes
Digital Service Manager
View pageLocation:
Birmingham, AL
Industry:
Information Services
Work:
Ebsco Information Services
Digital Service Manager
Infinity Insurance Feb 2007 - Apr 2011
Customer Service Consultant
Teletech Oct 2005 - Feb 2007
Technical Support Representative
Digital Service Manager
Infinity Insurance Feb 2007 - Apr 2011
Customer Service Consultant
Teletech Oct 2005 - Feb 2007
Technical Support Representative
Education:
Alabama State University 2003 - 2006
Bachelors, Bachelor of Science, Computer Science American Intercontinental University
Bachelors, Bachelor of Science, Computer Science American Intercontinental University
Skills:
Customer Service
Account Management
Call Centers
Microsoft Office
Software Documentation
Social Media
Customer Retention
Customer Satisfaction
Team Leadership
Salesforce.com
Customer Experience
Training
Sales
Crm
Management
Project Management
Proofreading
Business Analysis
Sharepoint
Data Analysis
Account Management
Call Centers
Microsoft Office
Software Documentation
Social Media
Customer Retention
Customer Satisfaction
Team Leadership
Salesforce.com
Customer Experience
Training
Sales
Crm
Management
Project Management
Proofreading
Business Analysis
Sharepoint
Data Analysis
Marakesha Laister Birmingham, AL
View pageWork:
EBSCO Industries
Oct 2011 to 2000
Digital Service Manager/Digital Magazine Publisher
Infinity Insurance
Birmingham, AL
Feb 2007 to Apr 2011
Customer Service Consultant
Teletech
Birmingham, AL
Oct 2005 to Feb 2007
Technical Support Representative
AmeriCorps
Selma, AL
Oct 2004 to Sep 2005
Facilitator/Learning Performance Specialist
AmeriCorps
Selma, AL
Oct 2001 to Sep 2002
Computer Specialist
Oct 2011 to 2000
Digital Service Manager/Digital Magazine Publisher
Infinity Insurance
Birmingham, AL
Feb 2007 to Apr 2011
Customer Service Consultant
Teletech
Birmingham, AL
Oct 2005 to Feb 2007
Technical Support Representative
AmeriCorps
Selma, AL
Oct 2004 to Sep 2005
Facilitator/Learning Performance Specialist
AmeriCorps
Selma, AL
Oct 2001 to Sep 2002
Computer Specialist
Education:
American InterContinental University - Online
Schaumburg, IL
2012 to 2014
MBA in Management
Alabama State University
Montgomery, AL
2003 to 2006
Bachelor of Science in Computer Science
Wallace Community College
Selma, AL
2001 to 2002
Associate of Science in General Science
Schaumburg, IL
2012 to 2014
MBA in Management
Alabama State University
Montgomery, AL
2003 to 2006
Bachelor of Science in Computer Science
Wallace Community College
Selma, AL
2001 to 2002
Associate of Science in General Science
Skills:
Project Management, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, Outlook Express, Developmental Research, Quality Testing, Typing, Mentoring, Tutoring, Training, Coaching, Acrobat Pro, Photoshop