Laurie A Suppes

Denver, CO

Telecommunications

Kaiser Permanente
Business Consultant Analyst Senior
Afni Apr 2014 - Jul 2014
Resource Leader
Kaiser Permanente Apr 2014 - Jul 2014
Senior Forecasting Specialist
Center Partners Jul 2010 - Apr 2014
Wfm Scheduling Analyst
Asurion May 2005 - Jul 2010
Workforce Liaison

University of Phoenix 2017 - 2017
Bachelors, Bachelor of Arts University of Phoenix 2010
Bachelors, Bachelor of Science University of Phoenix 2007 - 2010
Bachelors, Bachelor of Arts, Software Engineering University of Phoenix 2009
University of Northern Colorado 1997 - 1998

Workforce Management
Call Center
Avaya
Process Improvement
Vendor Management
Data Analysis
Customer Satisfaction
Quality Assurance
Microsoft Excel
Business Analysis
Analysis
Process Management
Call Centers
Training
Management
Access
Crm
Business Process Improvement
Forecasting
Microsoft Sql Server
Outsourcing
Telecommunications
Contact Centers
Call Center Development
Html
Sql
Coaching
Human Resources
Troubleshooting
Bpo
Customer Experience
Time Management
Team Leadership
Software Documentation
Inbound Marketing
Six Sigma
Project Planning
Performance Management
Avaya Technologies

Health

Ccsigma Yellow Belt

Center Partners

2010 to 2000
Workforce Scheduling Analyst
Asurion

2005 to 2010
Workforce Liaison
Asurion

2005 to 2007
Administrative Support Coordinator
Center Partners
Fort Collins, CO
2003 to 2005
Forecasting & Scheduling Analyst - Real Time Adherence Analyst

University of Phoenix
2009 to 2010
BS in Software Engineering
University of Phoenix
2007 to 2009
AA in Information Technology
College America
Fort Collins, CO
2001 to 2002
AA in Computer Programming