Laura L Montecki

10721 Pne Ldg Trl, Davie, FL

Telecommunications

Tracfone Wireless
Training and Development Manager | New Implementation Manager
Tracfone Wireless
Vendor Manager
Inktel Contact Center Solutions Jun 2005 - Dec 2005
Account Manager | Program Analyst | Segmentation Manager
American Express Jan 2000 - Jun 2005
Site Manager | Vendor Relationship Manager

Nova Southeastern University 1998 - 2000
Master of Business Administration, Masters, Business Nova Southeastern University
Bachelors, Bachelor of Science, Business Administration, Marketing, Finance and Marketing, Finance Seabreeze Senior High
Florida State University

Call Centers
Vendor Management
Leadership
Process Improvement
Customer Experience
Outsourcing
Call Center
Operations Management
Bpo
Management
Coaching
Performance Management
Business Process Improvement
Team Leadership
Training
Business Development
Team Building
Customer Service
Workforce Management
Team Management
Crm
Contact Centers
Time Management
Six Sigma
Leadership Development
Program Management
Forecasting
Account Management
Contract Negotiation
Customer Retention
Telecommunications
Analysis
Employee Engagement
Executive Management
Change Management
People Management
Contract Negotiations
Cross Functional Team Leadership
Strategy
Business Analysis
P&L Management
Telemarketing
Customer Relations
Vendor Relations
Hiring
Quality Assurance
Continuous Improvement
Recruiting
Partner Relationship Management
Employee Learning and Development

Copc Registered Coordinator
Copc Inc.
Design Thinking Certification
Certified Conflict Resolution Facilitator
Certified Six Sigma Green Belt
Agile/Scrum Certified

Microsoft Word