Jason Matthew Zorn

7438 Carmela Way, Delray Beach, FL 33446

Information Technology And Services

AT&T - Boca Raton, FL Mar 2012 - Jun 2013
Client Operations Manager
Microsoft - Boca Raton, FL Nov 2010 - Mar 2012
Client Operations Manager
Palm Beach County Oct 2010 - Nov 2010
Voter Relations Specialist
The Home Depot Jan 2009 - Mar 2009
Home Services Coordinator
Florida Power & Light Co. May 2008 - Jul 2008
Energy Services Generalist

Nova Southeastern University 1999 - 2002
B.S., Psychology Trinity Preparatory School 1995 - 1999
H.S. Diploma

Management
Coaching
Talent Acquisition
Retail
Healthcare
Remodeling
Energy
Vending
Churn Management
Asset Management
Supervisory Experience
Change Management
Service Delivery
Customer Service
Technical Support
Operations Management
Hiring Manager
Call Center
Telecommunications
Mental Health
Information Technology
Call Centers
Training
Leadership
Troubleshooting
Account Management
Vendor Management
Renovation
Customer Experience
Sales
Team Leadership
Process Improvement
Team Management
Bpo
Quality Assurance
Workforce Management
Time Management
Crm
Outsourcing
Performance Management
Contact Centers
Onboarding
Customer Retention
Hiring
Cross Functional Team Leadership
Personnel Management
Enterprise Software
Business Process Improvement
Program Management
Employee Training

English

Infinity Sales Group
Boca Raton, FL
Jan 2014 to Jun 2014
Project Leader - Quality Assurance
Teleperformance
Boca Raton, FL
Nov 2010 to Jun 2013
Client Operations Manager
Palm Beach County
West Palm Beach, FL
Oct 2010 to Nov 2010
Voter Relations Specialist - Temp. Project
Home Depot
Boca Raton, FL
Jan 2009 to Apr 2009
Home Services Coordinator - Temp. Project
FPL
West Palm Beach, FL
May 2008 to Aug 2008
Energy Services Generalist - Temp. Project
TeleTech
Springfield, MO
Sep 2007 to Mar 2008
Service Delivery Manager
Bell Industries
Springfield, MO
Feb 2007 to Aug 2007
Telecom Support Specialist
Springfield Vending Group
Springfield, MO
Dec 2005 to Dec 2006
Vending Service Operator

Nova Southeastern University
Davie, FL
May 2002
B.S. in Psychology
Trinity Preparatory School
Winter Park, FL
1999
H.S. Diploma