Jamil M Shawwa

1806 Mt Pleasant Dr, Fairfax, VA

Information Technology And Services

Aerotek - Chantilly Jan 2013 - May 2013
Supervisor/Temping
Business Information - Vienna, Virginia Jan 2012 - Jan 2013
Analyst
Comcast Cable - Manassas Aug 2008 - Jan 2012
Call Center Operations
Comcast Corporation Aug 2008 - Jan 2012
Sales and Customer Service Supervisor
ACS- Xerox May 2007 - Aug 2008
Contact Center Manager

University of Iowa 1991 - 1992
Master of Laws (L.L.M, International Law and Legal Studies University of Iowa College of Law 1990 - 1992
LL.M, International Law Cairo University 1984 - 1990
LL.B, Law Cairo University 1984 - 1990
Bachelor of Law (LL.B), law

Program Management
Leadership
Management
Customer Service
Call Centers
Team Leadership
Analysis
Customer Satisfaction
Call Center
Outsourcing
Strategy
Negotiation
Project Management
Time Management
Team Building
Customer Experience
Coaching
Recruiting
Forecasting
Sales
Social Media
Sales Management
Customer Retention
Process Improvement
Operations Management
Vendor Management
Selling
Technical Support
Performance Management
Cross Functional Team Leadership
Due Diligence
Compliance
Customer Relations
Arabic
Competitive Intelligence
Analytical Journalism

Business Management
Translation

English
Arabic

Aerotek/Advance Health
Chantilly, VA
Jan 2013 to May 2013
Temping/Call Center Supervisor
Comcast Corporation
Manassas, VA
Aug 2008 to Jan 2012
Call Center Supervisor
CSC-Computer Sciences Corporation
Chantilly, VA
Dec 2007 to Mar 2008
Customer Service Supervisor
Verizon Business
Ashburn, VA
Sep 2003 to May 2005
Manager, Executive Escalations, Internet Customer Service and E-commerce
ACS- Affiliated Computer Services. Inc.
Washington, DC
Feb 2005 to Mar 2005
Customer Service Manager
Columbia Energy Services
Herndon, VA
Jul 2000 to Aug 2003
Call Center Manager

University of Iowa, College of Law
Iowa City, IA
1992
Master of Laws

15 years Call Center, Sales and Customer Service Operations and Management.