James T Hirni

6731609, May 4, 2004

Aug 31, 1999

09/387322

James Hirni - Hollis NH
Michael Ely - Pelham NH
Bruce Cottle - North Chelmsford MA
Christopher Gindel - Winchester MA
Robert DAngelo - Windham NH

Aspect Communications Corp. - San Jose CA

H04L 1218

370260

A telephony system for conducting multimedia telephonic communications across a packet-based network is described between a caller system and an agent system through a software switch. The software switch receives from the caller system a packet representing a request to conduct a multimedia telephonic conference with an agent system. The switch exchanges packets with the caller system to establish a call with the caller system. The switch provides an application program interface to a telephony application program through which the telephony application program can control multimedia telephonic conferences between the caller and agent systems. The switch then processes the call according to the commands received through the application program interface from the telephony application program. In one embodiment, the application is an Automatic Call Distributor (ACD), which routes calls through the software switch. In another embodiment, a CTI subsystem provides an interface to a CTI server so that the ACD can work together with standard PSTN call centers.

50601407, Oct 22, 1991

Jan 16, 1986

6/819884

Alexander S. Brown - Hopkinton MA
James T. Hirni - Hollis NH
Bruce S. Allen - Concord MA

Jupiter Technology Inc. - Waltham MA

G06F 100

364200

A universal programmable data communication connection system which is user programmable to provide a selective data path between one or more data source and one or more data destination. The data connection system allows the user to "patch" signals from source to destination with simple commands. The system then provides the data path and conversion processes through selection among prestored process tasks or "softblocks" which are connected to "sockets" by software "wires". Within a finite capacity, one or more data paths of varying degrees of complexity may be connected or disconnected, at operator command, without interruption of existing or non-altered system connections and functions. If the data source and data destination are of different format and/or protocol, the connection system can also provides the corresponding data processing to maintain an uninterrupted flow of data.