Heather Lea Tickel

7 Limited Pkwy east, Reynoldsburg, OH

Professional Training & Coaching

Jamberry
Consultant
L Brands
Global Compliance Anti-Corruption Training and Education Manager
Bank of America Aug 1996 - Nov 2011
Learning Consultant and Learning Manager and Facilitator
Frigidaire Financial Mar 1994 - Mar 1996
Data Entry Specialist
Mar 1994 - Mar 1996
Owner

Devry University 1997 - 1998
Franklin Heights High School 1989 - 1993
Devry University

Large Group Facilitation
Leadership
Team Building
Performance Consulting
Consulting
Customer Relations
Learning Management
Team Leadership
Process Improvement
Strategic Planning
E Learning
Organizational Development
Management Consulting
Learning Management Systems
Microsoft Office
Corporate Education
Program Management
Risk Management
Leadership Development
Change Management
Training
Employee Training
Customer Service
Training Delivery
Business Process Improvement
Management
Project Management
Coaching
Call Centers
Performance Improvement
Organizational
Workshop Facilitation
Performance Management

BANK OF AMERICA

Feb 2007 to Nov 2011
AVP - Learning Consultant
BANK OF AMERICA

Aug 1996 to Nov 2011
Various Posisitions within Bank of America
BANK OF AMERICA

Feb 2005 to Feb 2007
AVP - Learning Manager I
BANK OF AMERICA

Aug 2002 to Feb 2005
Performance Improvement Coach / Instructor I/II
BANK OF AMERICA

Jun 2001 to Aug 2002
Customer Service and Support Quality Analyst
BANK OF AMERICA

Oct 2000 to Jun 2001
Workflow Coordinator
BANK OF AMERICA

Aug 1998 to Oct 2000
Account Relations Officer

DEVRY INSTITUTE
Alpharetta, GA
1996 to 1998
Business Management
FRANKLIN HEIGHTS HIGH SCHOOL
Columbus, OH
1993

Microsoft Word, PowerPoint, Excel, Access, Project.