Resumes
Resumes
Manager Iii, Technical Support
View pageLocation:
Marlborough, MA
Industry:
Computer Software
Work:
Kronos
Manager Iii, Technical Support
Manager Iii, Technical Support
Education:
Northeastern University 2005 - 2008
Bachelors, Bachelor of Arts, Communications Hofstra University 2003 - 2005
Bachelors, Bachelor of Arts, Film Holliston High School
Bachelors, Bachelor of Arts, Communications Hofstra University 2003 - 2005
Bachelors, Bachelor of Arts, Film Holliston High School
Skills:
Application Support Management
Customer Escalation Management
Customer Satisfaction
Triage
Defect Identification
Defect Tracking
Feature Testing
Feature Prioritization
Customer Service
Remote Troubleshooting
Technical Support
Software Quality Assurance
Product Development
Product Discovery
Saas
Zendesk
Mysql
Html
Jasper Reports
Xml
Web Applications
Analytics
Windows
Active Directory
Microsoft Online Services
Microsoft Office
Jboss Application Server
Logging
Cygwin
Putty
Linux
Phone Etiquette
Team Oriented
Tortoise Svn
Git
Enterprise Software
Oral and Written Communication Skills
Customer Escalation Management
Customer Satisfaction
Triage
Defect Identification
Defect Tracking
Feature Testing
Feature Prioritization
Customer Service
Remote Troubleshooting
Technical Support
Software Quality Assurance
Product Development
Product Discovery
Saas
Zendesk
Mysql
Html
Jasper Reports
Xml
Web Applications
Analytics
Windows
Active Directory
Microsoft Online Services
Microsoft Office
Jboss Application Server
Logging
Cygwin
Putty
Linux
Phone Etiquette
Team Oriented
Tortoise Svn
Git
Enterprise Software
Oral and Written Communication Skills