Gerard A Lagana

20608 Jay Carroll Dr, Saugus, CA 91350

Information Technology And Services

Forest Lawn Memorial Parks and Mortuaries since Dec 2007
Senior Desktop Support Specialist
Forest Lawn Memorial Parks and Mortuaries Mar 1999 - Dec 2007
Desktop Support Specialist
MGM Studios - Santa Monica, CA Sep 1997 - Mar 1999
Micro Computer Support Specialist
MGM Studios - Santa Monica, CA Sep 1997 - Jan 1998
Micro Computer Support Specialist (Contractor)

College of the Canyons 2000 - 2004
Microsoft Certified Professional, Network and System Administration/Administrator California State University-Northridge 1992 - 1997

Technical Support
Troubleshooting
Operating Systems
Os X
System Deployment
Microsoft Office
Customer Service
Software Installation
Visio
Active Directory
Desktop Administration
Desktop Support Management
Norton Ghost
Symantec Antivirus
Remote Desktop
Outlook
Project Management
Batch Files
Desktop Application Support
Remote User Support
Mcafee Antivirus
Desktop Deployment
Windows 7 Migration
Editing
Nt 4.0
Apple Remote Desktop
Print Servers
Cisco Vpn
Iphone Support
Photoshop
Team Building
Microsoft Excel
Workstations
Tablets
It Asset Management
Wordpress
Wds

English

Senior Desktop Support Specialist at Forest Lawn Memorial Parks and Mortuaries

Greater Los Angeles Area

Information Technology and Services

Forest Lawn Memorial Parks and Mortuaries since Dec 2007
Senior Desktop Support Specialist
Forest Lawn Memorial Parks and Mortuaries Mar 1999 - Dec 2007
Desktop Support Specialist
MGM Studios - Santa Monica, CA Sep 1997 - Mar 1999
Micro Computer Support Specialist
MGM Studios - Santa Monica, CA Sep 1997 - Jan 1998
Micro Computer Support Specialist (Contractor)

College of the Canyons 2000 - 2004
Microsoft Certified Professional, Network and System Administration/Administrator California State University-Northridge 1992 - 1997

Project Management
Operating Systems
Technical Support
Desktop Support Management
Batch Files
Desktop Application Support
Remote User Support
McAfee Antivirus
Desktop Deployment
Windows 7 Migration
Editing
NT 4.0
Apple Remote Desktop
Print Servers
Cisco VPN
Microsoft Office
iPhone Support
Norton Ghost
Photoshop
Desktop Administration
Team Building
Microsoft Excel
Symantec Antivirus
Workstations
Remote Desktop
Tablets
IT Asset Management
Customer Service
Visio
Outlook
Wordpress

Forest Lawn Memorial-Parks & Mortuaries

Mar 1999 to 2000
Senior Desktop Support Specialist

College of the Canyons
Santa Clarita, CA
2001 to 2001
Microsoft Certified Professional in Networking