Resumes
Resumes
Ars Traffic And Communications Operations Leader
View pageLocation:
Chicago, IL
Industry:
Insurance
Work:
Allstate
Ars Traffic and Communications Operations Leader
Allstate Mar 2008 - Jul 2012
Business Intelligence Consultant
Allstate Mar 2008 - Jul 2012
Workforce Management Support Senior Team Leader
Allstate Dec 2006 - Mar 2008
Workforce Planning Manager
Allstate May 2005 - Dec 2006
Contact Center Manager - Customer Care
Ars Traffic and Communications Operations Leader
Allstate Mar 2008 - Jul 2012
Business Intelligence Consultant
Allstate Mar 2008 - Jul 2012
Workforce Management Support Senior Team Leader
Allstate Dec 2006 - Mar 2008
Workforce Planning Manager
Allstate May 2005 - Dec 2006
Contact Center Manager - Customer Care
Education:
Roanoke College 2011 - 2012
Illinois Wesleyan University 1997 - 2001
Bachelors, Bachelor of Arts, Mathematics
Illinois Wesleyan University 1997 - 2001
Bachelors, Bachelor of Arts, Mathematics
Skills:
Microsoft Office
Avaya
Siebel
Call Center
Insurance
Process Improvement
Workforce Management
Project Management
Vendor Management
Customer Service
Customer Experience
Operations Management
Training
Call Centers
Customer Satisfaction
Performance Management
Customer Retention
Leadership
Management
Strategy
Human Resources
Risk Management
Analysis
Forecasting
Leadership Development
Strategic Planning
Time Management
Business Process Improvement
Crm
Business Analysis
Change Management
Team Leadership
Outsourcing
Data Analysis
Program Management
Databases
Business Process
Coaching
Team Building
Business Strategy
Cross Functional Initiatives
Cross Functional Problem Solving
Constructive Feedback
Cross Team Collaboration
Contact Centers
Customer Relationship Management
Avaya
Siebel
Call Center
Insurance
Process Improvement
Workforce Management
Project Management
Vendor Management
Customer Service
Customer Experience
Operations Management
Training
Call Centers
Customer Satisfaction
Performance Management
Customer Retention
Leadership
Management
Strategy
Human Resources
Risk Management
Analysis
Forecasting
Leadership Development
Strategic Planning
Time Management
Business Process Improvement
Crm
Business Analysis
Change Management
Team Leadership
Outsourcing
Data Analysis
Program Management
Databases
Business Process
Coaching
Team Building
Business Strategy
Cross Functional Initiatives
Cross Functional Problem Solving
Constructive Feedback
Cross Team Collaboration
Contact Centers
Customer Relationship Management
Languages:
English
Arabic
Arabic
Certifications:
Itil Foundations Certification
Fadi Afaneh
View pageLocation:
1136 Coneflower Ct, Minooka, IL 60447