Resumes
Resumes
![Dustin Fioravanti Photo 1 Dustin Fioravanti Photo 1](/img/not-found.png)
Director, Customer Support
View pageLocation:
Collegeville, PA
Industry:
Information Technology And Services
Work:
SunGard Availability Services - King of Prussia PA since Apr 2011
Supervisor, NotiFind Support and Service Delivery
SunGard Availability Services - King of Prussia PA Apr 2010 - Mar 2011
Supervisor, Customer Support
SunGard Availability Services - King of Prussia PA Apr 2008 - Mar 2010
Senior Support Representatitve
Strohl Systems - King of Prussia PA Apr 2007 - Mar 2008
Support Representative
Supervisor, NotiFind Support and Service Delivery
SunGard Availability Services - King of Prussia PA Apr 2010 - Mar 2011
Supervisor, Customer Support
SunGard Availability Services - King of Prussia PA Apr 2008 - Mar 2010
Senior Support Representatitve
Strohl Systems - King of Prussia PA Apr 2007 - Mar 2008
Support Representative
Education:
Penn State University 2003 - 2007
Bachelors, Information Technology, Business Penn State University 2003 - 2007
Bachelor of Science (B.S.), Information Technology
Bachelors, Information Technology, Business Penn State University 2003 - 2007
Bachelor of Science (B.S.), Information Technology
Skills:
Disaster Recovery
Incident Management
Business Continuity
Vendor Management
Enterprise Software
Business Continuity Planning
Itil
It Service Management
Saas
It Operations
Ldrps
Customer Service
Program Management
Data Center
Service Delivery
Process Improvement
Security
Sdlc
Cloud Computing
Call Centers
It Management
Knowledge Base
Information Security
Managed Services
It Strategy
Business Process Improvement
Notifind
Information Security Management
Governance
Risk Management
Software As A Service
Software Development Life Cycle
Call Center
Incident Management
Business Continuity
Vendor Management
Enterprise Software
Business Continuity Planning
Itil
It Service Management
Saas
It Operations
Ldrps
Customer Service
Program Management
Data Center
Service Delivery
Process Improvement
Security
Sdlc
Cloud Computing
Call Centers
It Management
Knowledge Base
Information Security
Managed Services
It Strategy
Business Process Improvement
Notifind
Information Security Management
Governance
Risk Management
Software As A Service
Software Development Life Cycle
Call Center
Certifications:
Hdi Certified Support Center
Abcp - Associate Business Continuity Professional
Network +
Lcse - Ldrps Certified Software Engineer
Abcp - Associate Business Continuity Professional
Network +
Lcse - Ldrps Certified Software Engineer