Deanna Marie Offard

Albuquerque, NM

Hospital & Health Care

Stericycle
Healthcare Compliance Educator
Cnm - Central New Mexico Community College Aug 2014 - Dec 2017
Dental Assisting Instructor
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas Sep 2014 - May 2015
Medical Management Accreditation and Audit Coordinator
All Medical Personnel May 2014 - Sep 2014
Medical Management Accrediation and Audit Coordinator

Grand Canyon University 2011 - 2013
Bachelors, Bachelor of Science, Management, Health Care Administration Volunteer State Community College 1999 - 2001
Associates, Associate of Arts, Applied Science

Healthcare
Patient Education
Office Administration
Hipaa
Dental Assisting
Dentistry
Radiology
Cpr Certified
Vital Signs
Appointment Scheduling
Surgery
Oral Surgery
Microsoft Excel
Infection Control
Health Insurance
Healthcare Management
X Ray
Hospitals
Process Improvement

Cda
Cpr
Rda
License Da 4322
Dental Assisting National Board, Inc.
American Heart Association
New Mexico Board of Dental Health Care, License Da 4322

Dr. Bailey Allen
Clarksville, TN
2007 to 2011
Dental Assistant /Administrative Support
Dr. John Gunn
Clarksville, TN
2008 to 2009
Oral Surgery Assistant
Chickasaw National Industries
Fort Bragg, NC
2004 to 2005
Contract Dental Assistant
Stout & Booth Orthodontics
Fort Bragg, NC
2001 to 2004
Orthodontic Assistant

Grand Canyon University
Phoenix, AZ
2013
Bachelor of Science in Healthcare Administration
Volunteer State Community College
Gallatin, TN
2001
Certificate in Dental Assisting

Management & Supervision Strong leadership skills with the ability to successfully plan, organize, and implement team projects. Managed, mentored, and trained new hires and existing employees, improving their productivity. Utilize time management skills to schedule assignments and personnel. Affirmatively and confidentially mediated and resolved disputes among staff and/or customers. Communicates clearly goals and establishes a course of action toward desired outcomes. Exceptionally driven, self-learner who thrives on challenging assignments and task. Detail-oriented, resourceful in completing projects, and able to multi-task effectively. Confident and poised in interactions with individuals at all levels. Administrative Support Performed administrative support functions for President and Vice President of large corporations. Coordinated and managed multiple priorities and projects for several departments. Provided secretarial and reception services, to include: scheduling, insurance verification, etc. Presented treatment plan options and alternatives, to ensure clients needs are met. Accounts receivable and payable, handling large sums of money in excess of [] Computer literate in Word, Excel, PowerPoint, Visio, Access, Easy Dental, and others. Customer Service & Reception Twenty years of direct customer service experience in retail, office administration, and patient care. Received clients and patients while answering multiple phone lines. Conducted patient registration and authorizations while keeping HIPAA compliant. Managed customer relations as well as provided excellent service. Clinical Ten years of clinical proficiency in chairside procedures, laboratory functions, and dental equipment. Certified Dental Assistant and NM Licensed. CPR, Nitrous Oxide, and Radiology certified. OSHA Biohazard, Maintenance, and Compliance Officer. Forecasted, ordered, and controlled inventory. Maintained all dental equipment.