Resumes
Resumes
Product Manager - Professional Services Automation
View pageLocation:
5179 Diamond Heights Blvd, San Francisco, CA 94131
Industry:
Information Technology And Services
Work:
FinancialForce.com - San Francisco, CA since May 2012
PSA Customer Support Analyst
FTI Consulting - San Francisco Bay Area Jun 2008 - Feb 2012
Senior Technical Support Analyst
American Bar Association Jun 2002 - Jun 2008
Data Specialist
Nims Associates, Inc May 1997 - Feb 2002
Consultant
Hallmark Oct 1996 - May 1997
EDI Analyst
PSA Customer Support Analyst
FTI Consulting - San Francisco Bay Area Jun 2008 - Feb 2012
Senior Technical Support Analyst
American Bar Association Jun 2002 - Jun 2008
Data Specialist
Nims Associates, Inc May 1997 - Feb 2002
Consultant
Hallmark Oct 1996 - May 1997
EDI Analyst
Education:
Baylor University 1983 - 1987
Bachelor of Business Administration Degree, Information Systems
Bachelor of Business Administration Degree, Information Systems
Skills:
Salesforce.com
Cloud Computing
Business Analysis
Crm
Saas
Software Documentation
Technical Support
Enterprise Software
Project Management
Customer Service
Team Leadership
Requirements Analysis
Testing
Analysis
Documentation
Troubleshooting
Cloud Applications
Sql
Professional Services Automation
Customer Relations
Customer Satisfaction
Creative Problem Solving
Software Licensing
Project Planning
Technical Training
Disaster Recovery
Customer Support
Force.com
Accounting
General Awesomeness
Requirements Gathering
Data Analysis
Microsoft Office
Psas
Programming
Cobol
Data Collection
Ims Db/Dc
Cloud Computing
Business Analysis
Crm
Saas
Software Documentation
Technical Support
Enterprise Software
Project Management
Customer Service
Team Leadership
Requirements Analysis
Testing
Analysis
Documentation
Troubleshooting
Cloud Applications
Sql
Professional Services Automation
Customer Relations
Customer Satisfaction
Creative Problem Solving
Software Licensing
Project Planning
Technical Training
Disaster Recovery
Customer Support
Force.com
Accounting
General Awesomeness
Requirements Gathering
Data Analysis
Microsoft Office
Psas
Programming
Cobol
Data Collection
Ims Db/Dc
Interests:
Civil Rights and Social Action
Environment
Arts and Culture
Human Rights
Environment
Arts and Culture
Human Rights
Languages:
English
Certifications:
Certified Scrummaster
Certified Scrum Product Owner
Scrum Alliance
Certified Scrum Product Owner
Scrum Alliance