US Patent:
20100205017, Aug 12, 2010
Inventors:
Ted M. Sichelman - San Diego CA, US
Jefferson P. Nunn - Malibu CA, US
Joseph J. Oh - New York NY, US
Roberto C. DeGennaro - Brooklyn NY, US
Darren Malvin - Westlake Village CA, US
Jason T. Tepper - New York NY, US
Assignee:
UNIFIED DISPATCH, LLC - Altadena CA
International Classification:
G06Q 50/00
G06Q 10/00
H04M 1/64
H04M 3/00
US Classification:
705 5, 705 8, 705 30, 705345, 379 8804, 37926509
Abstract:
An automated, scalable call-taking system integrates with existing telephony infrastructures and enables, through use of speech recognition, DTMF detection, text-to-speech (TTS), and other related software or hardware, the inputting, access, and retrieval of information to and from multiple back-end dispatch and booking systems without the need for a human operator.