Daniel C Wen

San Francisco, CA

Information Technology And Services

Visa
Lead Senior Technical Support Analyst
Avanade Oct 1, 2012 - Apr 2017
Infrastructure Analyst and Senior System Engineer and Senior Consultant
Safeway Aug 2007 - Apr 2012
Desktop System Manager
Safeway Mar 2006 - Aug 2007
Project Coordinator
Safeway Jun 2004 - Mar 2006
Field Technician

Antioch High School (Official) 1989
Antioch High School
Los Medanos College

Windows 7
Computer Hardware
Software Installation
Networking
System Administration
Laptops
Active Directory
Incident Management
Retail
Wireless Networking
Project Management
Desktop Administration
Microsoft Office
It Service Management
Group Policy
People Skills
Hardware Support
Management
Change Management
Symantec Endpoint Protection
Technology Enhancements
Desktop Deployment
Ibm Servers
Remote Troubleshooting
Mcafee
Dedicated Professional
Work Ethic
Customer Service Management
Smartphones
Asset Managment
Hp Server
Linux Server
Basics of Unix
Self Confidence
Remote Control
Cost Saving Initiatives
People Development
Hands on Training
Communication Skills
Point of Sales
Encryption Software
Cross Functional Coordination
Knowledge Sharing
Decisiveness
Cisco
Bilingual
Internet
Self Starter
Self Driven
Pay Close Attention To Detail

Mandarin

Los Angeles, CA

Greater Los Angeles Area

Investment Banking

Safeway Inc
Livermore, CA
Aug 2007 to Apr 2012
Desktop System Manager
Safeway Inc.
Livermore, CA
Mar 2006 to Aug 2007
Project Coordinator
Safeway Inc.
Livermore, CA
Jun 2004 to Mar 2006
Field Technician
Safeway Inc.
Livermore, CA
Jan 2001 to Jun 2004
Project Staff

Windows operations, Aruba Wireless , Network troubleshooting, Point of Sale Equipment, Hardware installation, Software installation, TCP / IP Networking, Active Directory, PC troubleshooting, Asset Management , Incident Management , Remote Control, Adding peripherals, Group Policies, Blackberry Enterprise Server