Resumes
Resumes
Director Special Projects: Emerging Technologies At American Express Business Travel
View pagePosition:
Director Special Projects: Emerging Technologies at American Express Business Travel
Location:
Greater Omaha Area
Industry:
Management Consulting
Work:
American Express Business Travel since Jan 2013
Director Special Projects: Emerging Technologies
American Express Business Travel Feb 2010 - Feb 2013
Service Delivery Leader
International Process Management Consulting L.L.C. Jul 2008 - Feb 2010
President
Carlson Hotels Worldwide Jun 2007 - Jun 2008
Sr. Director; Brand Web Distribution
Carlson Hotels Worldwide Mar 2001 - Jun 2008
Sr Director Voice Reservations & Customer Service
Director Special Projects: Emerging Technologies
American Express Business Travel Feb 2010 - Feb 2013
Service Delivery Leader
International Process Management Consulting L.L.C. Jul 2008 - Feb 2010
President
Carlson Hotels Worldwide Jun 2007 - Jun 2008
Sr. Director; Brand Web Distribution
Carlson Hotels Worldwide Mar 2001 - Jun 2008
Sr Director Voice Reservations & Customer Service
Education:
Bellevue University 2006 - 2007
MBA, Finance and Marketing University of Nebraska-Lincoln 1987 - 1991
Bachelor of Science (BS), Business Administration and Management, General Elkhorn Senior High School 1984 - 1987
HS Diploma, General
MBA, Finance and Marketing University of Nebraska-Lincoln 1987 - 1991
Bachelor of Science (BS), Business Administration and Management, General Elkhorn Senior High School 1984 - 1987
HS Diploma, General
Skills:
Staff Retention
Product Launch
Strategic Planning
Call Center
Team Building
Process Improvement
Coaching
Team Leadership
Revenue Analysis
Budgets
Forecasting
Customer Service
Product Launch
Strategic Planning
Call Center
Team Building
Process Improvement
Coaching
Team Leadership
Revenue Analysis
Budgets
Forecasting
Customer Service
Senior Vice President Customer Support And Success
View pageLocation:
Omaha, NE
Industry:
Management Consulting
Work:
Ipmc Jul 2020 - Apr 2019
President - Principle Consultant
Inflection Jul 2020 - Apr 2019
Senior Vice President Customer Support and Success
American Express Global Business Travel Mar 2014 - Nov 2016
Director Technologies: Global Product Management
American Express Global Business Travel Jan 2013 - Mar 2014
Director Special Projects: Emerging Technologies
American Express Business Travel Feb 2010 - Feb 2013
Service Delivery Leader
President - Principle Consultant
Inflection Jul 2020 - Apr 2019
Senior Vice President Customer Support and Success
American Express Global Business Travel Mar 2014 - Nov 2016
Director Technologies: Global Product Management
American Express Global Business Travel Jan 2013 - Mar 2014
Director Special Projects: Emerging Technologies
American Express Business Travel Feb 2010 - Feb 2013
Service Delivery Leader
Education:
Bellevue University 2006 - 2007
Master of Business Administration, Masters, Marketing, Finance and Marketing, Finance University of Nebraska - Lincoln 1987 - 1991
Bachelors, Bachelor of Science, Business Administration, Management, Business Administration and Management Elkhorn Senior High School 1984 - 1987
Master of Business Administration, Masters, Marketing, Finance and Marketing, Finance University of Nebraska - Lincoln 1987 - 1991
Bachelors, Bachelor of Science, Business Administration, Management, Business Administration and Management Elkhorn Senior High School 1984 - 1987
Skills:
Process Improvement
Leadership
Management
Strategy
Crm
Call Centers
Coaching
Customer Service
Team Building
Strategic Planning
Marketing
Team Leadership
Forecasting
Revenue Analysis
Sales
Customer Satisfaction
Business Process Improvement
Call Center
Six Sigma
Budgets
Account Management
P&L Management
Start Ups
Staff Retention
Product Launch
Sales Management
Training
Cross Functional Team Leadership
Employee Engagement
Marketing Strategy
Customer Experience
Negotiation
Change Management
Contract Negotiation
Operations Management
Consulting
Vendor Management
Product Management
B2B
Business Development
Leadership
Management
Strategy
Crm
Call Centers
Coaching
Customer Service
Team Building
Strategic Planning
Marketing
Team Leadership
Forecasting
Revenue Analysis
Sales
Customer Satisfaction
Business Process Improvement
Call Center
Six Sigma
Budgets
Account Management
P&L Management
Start Ups
Staff Retention
Product Launch
Sales Management
Training
Cross Functional Team Leadership
Employee Engagement
Marketing Strategy
Customer Experience
Negotiation
Change Management
Contract Negotiation
Operations Management
Consulting
Vendor Management
Product Management
B2B
Business Development