Connie Marie Dentz

7792889, Sep 7, 2010

Oct 31, 2007

11/933088

Andy Ming Lee - Chino Hills CA, US
Paul Hao - Rowland Heights CA, US
Tracy Tseng - Rancho Cucamonga CA, US
Carrie Renner Edwards - Costa Mesa CA, US
Connie Dentz - Corona CA, US
Vu Tran - West Covina CA, US
Samuel Jen-Chang Chi - Temple City CA, US

Alorica Inc - Chino CA

G06F 17/30

7079992, 7079991, 707948

Managing customer and product information over a network using a multi-functional management tool uses a computer which is programmed for generating a customer database including customer records, wherein each customer record tracks a customer. The computer updates the customer database from information received from the customer to add or modify a specific customer record indicating customer contact and product purchase information about the customer. The computer is used for updating the product database from information received from a client to add or modify a specific product record indicating product and inventory information about the product. The information can include a troubleshooting sequence for the specific product and a specific problem. One option during at least one part of said troubleshooting sequence includes at least one part sale option as an upselling operation.

20020156797, Oct 24, 2002

Mar 29, 2002

10/112585

Andy Lee - Chino Hills CA, US
Paul Hao - Rowland Heights CA, US
Tracy Tseng - Rancho Cucamonga CA, US
Carrie Edwards - Costa Mesa CA, US
Connie Dentz - Corona CA, US
Vu Tran - West Covina CA, US
Sam Chi - Temple City CA, US

Alorica Inc.

G06F012/00

707/200000

In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

20040117383, Jun 17, 2004

May 12, 2003

10/416410

Andy Lee - Chino Hills CA, US
Paul Hao - Rowland Heights CA, US
Edward Sun - Diamond Bar CA, US
Tracy Tseng - Rancho Cucamonga CA, US
Carrle Edwards - Costa Mesa CA, US
Connie Dentz - Corona CA, US
Vu Tran - West Covina CA, US
Samuel Chi - Temple City CA, US

G06F007/00

707/100000

In accordance with the present invention, a method, system, and program for managing the customer () and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (), repair facility (), sales force, vendors () and warehouse () to efficiently coordinate the customer and product management process. By allowing access to a common database (), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.