Carlton Joseph from Upper Marlboro, MD, age 66

Support Center Representative - Application Maintenance & Support At Ibm Global Business Services

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Position:

Help Desk Associate at IBM Global Business Process Services

Location:

Baltimore, Maryland Area

Industry:

Information Technology and Services

Work:

IBM Global Business Process Services - Linthicum, MD since Jan 2013
Help Desk Associate
Client Network Services, Inc. (CNSI) Dec 2008 - Sep 2010
Help Desk Analyst/Technical Support Specialist (US Census Bureau contract)
Comsys IT Services Jul 2007 - Aug 2008
Computer Network Support (Watson Wyatt contract)
ITC Infotech USA Sep 2006 - Mar 2007
PC Technician - Overnight Shift (Micros Systems contract)
Professional Access Ltd. May 2006 - Nov 2006
Application/Information Security Analyst (CitiFinancial contract)

Education:

South University 2009 - 2011
Master of Science, Information Systems and Technology Computer Career Institute at Johns Hopkins University 2005 - 2005
Master Certificate, MS Win 2003 Sys. Engr. w/Security, Computer Science The Catholic University of America 1986 - 1989
Bachelor of Science, Computer Science The Catholic University of America 1981 - 1985
Bachelor of Arts, Music

Skills:

Data Center
Technical Support
Troubleshooting
Software
Active Directory
Windows Server
System Administration
Operating Systems
Computer Hardware
Networking
Unix
Requirements Analysis
XP
DHCP
Network Administration
Windows 7
Windows
Security
Databases
BMC Remedy

Help Desk Technical Support Specialist

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Location:

9522 Haddaway Pl, Laurel, MD 20723

Industry:

Information Technology And Services

Work:

Csra Inc
Help Desk Technical Support Specialist
Tata Consultancy Services Nov 2016 - Jun 2017
Desktop Support Specialist
Ibm Jan 2013 - May 2016
Help Desk Associate
Cnsi Dec 2008 - Sep 2010
Help Desk Analyst and Technical Support Specialist
Comsys Jul 2007 - Aug 2008
Computer Network Support

Education:

South University 2009 - 2011
Master of Science, Masters, Information Systems The Johns Hopkins University 2005 - 2005
Master of Science, Masters, Computer Science The Catholic University of America 1986 - 1989
Bachelors, Bachelor of Science, Computer Science The Catholic University of America 1981 - 1985
Bachelors, Bachelor of Arts, Music

Skills:

Windows
Troubleshooting
Active Directory
Networking
Sql
Microsoft Sql Server

Carlton Joseph Gwynn Oak, MD

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Work:

Client Network Services, Inc.
Rockville, MD
Dec 2008 to Sep 2010
HELPDESK ANALYST II
Comsys IT Services
Gaithersburg, MD
Jul 2007 to Aug 2008
HELPDESK TECHNICIAN
ITC Infotech USA
Paramus, NJ
Sep 2006 to Mar 2007
PC TECHNICIAN/HELP DESK - OVERNIGHT SHIFT
Professional Access Ltd
New York, NY
May 2006 to Nov 2006
APPLICATION/INFORMATION SECURITY ANALYST
Kelly IT Resources
Linthicum, MD
Jan 2006 to Mar 2006
PC TECHNICIAN/HELP DESK - OVERNIGHT SHIFT
ENSCO, Inc.
Springfield, VA
Dec 2004 to May 2005
ASSOCIATE SYSTEMS ANALYST II
Prince George's Community College
Largo, MD
Feb 1981 to May 2005
PC TECHNICIAN / LAB AIDE (part-time)
David S. Brown Enterprises
Owings Mills, MD
Apr 2004 to Sep 2004
INFORMATION TECHNOLOGY COORDINATOR
General Dynamics Network Systems Signal Solutions Inc.
Fairfax, VA
Feb 1998 to Sep 2003
JUNIOR INFORMATION SYSTEMS ENGINEER
TRESP Associates, Inc.
Alexandria, VA
Dec 1993 to Oct 1997
NETWORK SUPPORT / HARDWARE CONFIGURATION SPECIALIST
Information Technology Association of America
Arlington, VA
Aug 1992 to Jul 1993
DATABASE SPECIALIST

Education:

South University (online)
Savannah, GA
Jan 2011 to Jan 2011
Master of Science in Information Systems and Technology
Computer Career Institute at Johns Hopkins University
Columbia, MD
Jan 2005 to Jan 2005
Master Certificate, Microsoft Windows 2003 Systems Engineer with Security in MCSE 2003 Study
Academy of Computer Education
Greenbelt, MD
Jan 2002 to Jan 2002
Certificate of Completion in MCSE 2000 Study
Academy of Computer Education
Greenbelt, MD
Jan 2002 to Jan 2002
Certificate of Completion in Cisco CCNA Study
IKON Education Services (Computer Education Services Corp.)
Columbia, MD
Jan 2001 to Jan 2001
Certificate of Completion in Microsoft SQL Server 2000 Study
Ameritrain
Vienna, VA
Jan 1997 to Jan 1997
Certificate of Completion in Novell NetWare CNE 3 Study
Catholic University of America
Washington, DC
1989
Bachelor of Science in Computer Science
Catholic University of America
Washington, DC
1985
Bachelor of Music

Skills:

Network Administration I (Microsoft Windows Server, Novell NetWare Server); System Administration I (UNIX); Red Hat Linux 9.0 (level I); PC Hardware and Software Troubleshooting; Desktop Support/Help Desk Tier II and III (Microsoft Windows); C Programming; C++ Programming