Bernard A Iulo

20030088549, May 8, 2003

Nov 5, 2001

10/008742

Bernard Iulo - Poughkeepsie NY, US
Walter Manrique - Poughkeepsie NY, US

INTERNATIONAL BUSINESS MACHINES CORPORATION - ARMONK NY

G06F017/30

707/003000

An exemplary embodiment of the invention relates to a method and system for managing computer system performance utilizing information acquired over the Internet. The system comprises a user system which further comprises a workstation; at least one peripheral device in communication with the workstation; at least one software application executable by the workstation; a consolidated monitoring tool executable by the workstation; and a database of product data relating to products installed on the user system. The system also comprises a communications link for allowing the user system to communication with a vendor system. The consolidated monitoring tool performs services to the user system including diagnostics, tuning, and configuration utilizing information acquired from the vendor system via the Internet as well as from the user system database.

20040128583, Jul 1, 2004

Dec 31, 2002

10/334543

Bernard Iulo - Poughkeepsie NY, US
Theodore Posner - Poughkeepsie NY, US
Pamela Posner - Hyde Park NY, US

International Business Machines Corporation - Armonk NY

H04L001/22

714/025000

An exemplary embodiment of the invention relates to a method and system for monitoring, diagnosing, and correcting system problems over a computer network. The system comprises a customer system, including: a server executing a plurality of software tools including a problem management tool; a client system in communication with the server via a communications link; a data storage device including a protocols definition database; and a link to a vendor system. The problem management tool includes: a user interface; a service monitor; a service application; and a service installer. The problem management tool facilitates activities conducted by the service monitor, service application, service installer. Activities conducted include monitoring the system operation of the software tools executed on the server, sending error data to the service application; and notifying a system programmer. Activities conducted further include: searching the data storage device for a vendor system related to the error data; searching and the protocol definitions database for protocols associated with the vendor system; structuring the error data according to the protocols; transmitting structured error data to the vendor system for corrective action; receiving a solution from said vendor system; and transmitting the solution to a system programmer at the customer system via the service installer.

20050060236, Mar 17, 2005

Sep 3, 2003

10/653873

Bernard Iulo - Poughkeepsie NY, US

International Business Machines Corporation - Armonk NY

G06F017/60

705026000

A method for providing and updating a personal inventory of personal belongings during an on-line transaction, comprising: providing a storage medium wherein the personal inventory of an individual or individual's property is stored, said storage medium being at a location remote to the location of the individual's property such that in the event of a loss of the property, the personal inventory is accessible to provide comprehensive information related to the property; and providing a link to a server system having or being linked to the storage medium during the conclusion of the online transaction wherein the option of storing information related to an on-line purchase at the storage medium is provided.

20030084071, May 1, 2003

Nov 1, 2001

10/002505

Bernard Iulo - Poughkeepsie NY, US

INTERNATIONAL BUSINESS MACHINES CORPORATION - ARMONK NY

G06F012/00

707/200000

An exemplary embodiment of the invention relates to a method and system for managing computer performance. The system comprises a server connected to a network link and a data storage device in communication with the server. The data storage device provides a repository for a system activity database which stores activity records and environmental records created by a system monitor application, as well as an auxiliary database which stores historical records transferred from the system activity database. The system also includes a client system in communication with the server, a user interface for the system monitor program that is executable by the server, and a system activity analysis program executable by the server. Upon execution of the system activity analysis program, the server searches the system activity and auxiliary databases, retrieves data relating to a request for analysis of a task, and presents the data to a user on the client system.