US Patent:
20130343532, Dec 26, 2013
Inventors:
Barrington A. Castle - Saratoga CA, US
Assignee:
Microsoft Corporation - Redmond WA
International Classification:
H04M 3/42
Abstract:
Various embodiments can utilize audiovisual and/or interactive content to present to a caller when the caller's call is placed into a call queue. A variety of different types of content can be presented to the caller to reduce the caller's perceived time in the call queue. In at least some embodiments, content presented to a particular caller can be driven by caller selections. Alternately or additionally, content presented to a particular caller can be automatically selected for the caller based upon information associated with the caller such as the caller's profile and/or information associated with the caller's previous content consumption patterns.