Resumes
Resumes
Escalation Manager, Advanced Solutions Product Support
View pageLocation:
Denver, CO
Industry:
Computer Hardware
Work:
Quantum
Escalation Manager, Advanced Solutions Product Support
Dot Hill Systems Apr 2010 - Nov 2011
Customer Escalation Manager
Sun Microsystems 2003 - 2009
Program Manager
Sun Microsystems 2000 - 2003
Vendor Manager
Sun Microsystems 1998 - 2000
Data Center Operations Manager
Escalation Manager, Advanced Solutions Product Support
Dot Hill Systems Apr 2010 - Nov 2011
Customer Escalation Manager
Sun Microsystems 2003 - 2009
Program Manager
Sun Microsystems 2000 - 2003
Vendor Manager
Sun Microsystems 1998 - 2000
Data Center Operations Manager
Education:
California State University, Chico 1983 - 1988
Bachelors, Bachelor of Science Davis Senior High School
Bachelors, Bachelor of Science Davis Senior High School
Skills:
Data Center
Vendor Management
Integration
Cross Functional Team Leadership
Unix
Solaris
Management
Process Improvement
Leadership
Business Process Improvement
It Operations
Project Management
Servers
Managed Services
It Service Management
Program Management
Agile Methodologies
Account Management
System Administration
Service Management
Start Ups
Operating Systems
Customer Satisfaction
Operations Management
Human Resources
Vendor Management
Integration
Cross Functional Team Leadership
Unix
Solaris
Management
Process Improvement
Leadership
Business Process Improvement
It Operations
Project Management
Servers
Managed Services
It Service Management
Program Management
Agile Methodologies
Account Management
System Administration
Service Management
Start Ups
Operating Systems
Customer Satisfaction
Operations Management
Human Resources