Resumes
Resumes
Director, Customer Service At Pacificorp
View pagePosition:
Director, Customer Service at PacifiCorp
Location:
Greater Salt Lake City Area
Industry:
Utilities
Work:
PacifiCorp since Aug 2006
Director, Customer Service
PacifiCorp Oct 2002 - Aug 2006
Call Center Manager
PacifiCorp Dec 2000 - Oct 2002
Customer Service Supervisor
PacifiCorp Oct 1999 - Dec 2000
Workforce Manager
PacifiCorp Jan 1997 - Oct 1999
Customer Service Professional
Director, Customer Service
PacifiCorp Oct 2002 - Aug 2006
Call Center Manager
PacifiCorp Dec 2000 - Oct 2002
Customer Service Supervisor
PacifiCorp Oct 1999 - Dec 2000
Workforce Manager
PacifiCorp Jan 1997 - Oct 1999
Customer Service Professional
Education:
University of Utah 1995 - 1999
Bachelor of Science (B.S.) Davis High School 1985 - 1988
Bachelor of Science (B.S.) Davis High School 1985 - 1988
Skills:
Customer Satisfaction
Staff Development
Leadership
Workforce Management
Call Center
Process Improvement
Business Process Improvement
Performance Management
Troubleshooting
Employee Engagement
Change Management
Cross-functional Team Leadership
Call Centers
Staff Development
Leadership
Workforce Management
Call Center
Process Improvement
Business Process Improvement
Performance Management
Troubleshooting
Employee Engagement
Change Management
Cross-functional Team Leadership
Call Centers
Honor & Awards:
2005 ICMI (International Customer Management Institute) all Center of the Year.
2005 SQM (Service Quality Measurement) Employee Satisfaction Award
2005 SQM (Service Quality Measurement) Customer Satisfaction Award
2004 PacifiCorp’s Spirit of Excellence Award