Andrew J Sahagian

Milpitas, CA

Information Technology And Services

New York Life Insurance Company since Oct 2007
Helpdesk Technician
Empowering Solutions - Bergen County, NJ since 1995
Owner

Fairleigh Dickinson University-Metropolitan Campus 1999 - 2004
North Arlington High School

Operating Systems
Networking
Troubleshooting
Microsoft Office
Customer Service
Help Desk Support
Hardware
Public Speaking
System Administration
Customer Satisfaction
Vpn
Business Analysis
Disaster Recovery
Access
Social Media
Windows 7
Active Directory
Windows Server
Windows
Computer Hardware
Management
Sharepoint
Lotus Notes
Leadership
Technical Support
Call Centers
Financial Services
Microsoft Access
Microsoft Excel
Sales
Audio Engineering
Audio Editing
Live Sound
Online Research
Virtualization

Empowering Solutions

Jan 1998 to 2000
Assistant Youth Leader - Cornerstone A/G
Empowering Solutions

Feb 1995 to 2000
Computer Technician / Business Owner
New York Life Invest Management
New York, NY
Oct 2007 to Dec 2013
IT Support & Deskside Support Technician
Phoenix Language Services
Rutherford, NJ
Jun 2004 to Oct 2007
IT Support Technician & Legal Transcriber
The Altman Group
Lyndhurst, NJ
Jul 2007 to Jul 2007
Proxy Solicitation Agent
YMCA of Bergen County
North Arlington, NJ
Sep 2005 to Jun 2007
Group Leader
Kirby Dealer
North Arlington, NJ
Aug 2005 to Dec 2005
Salesman - A & M Merchandising
WFDQ Radio
Teaneck, NJ
Sep 1999 to May 2004
Music Director / Engineer / Disk Jockey
WFDQ Radio
Little Falls, NJ
Feb 2001 to Sep 2001
Audio Engineer
Calvary A/G
Jersey City, NJ
May 1994 to Oct 1997
Live Sound Engineer / Percussionist

Fairleigh Dickinson University
Hackensack, NJ
Sep 1999 to May 2004
Psychology

IT Infrastructure: Windows 2003 & 2008 Print Server Administration, Racking and mounting servers, Running fiber optic & Cat 6 cables, Active Directory, VPN, BMC Remedy. PC Technician: Virus & Malware removal, Data Recovery, Laptop & Desktop repairs, Laser & Inkjet printer maintenance, Symantec Ghost, Acronis, Paragon Hard Disk Manager, Windows Registry editing, BIOS configuration, Overclocking, Soldering, Multimeter testing, Online Backup, Remote Assist, VNC, GoToAssist, LogMeIn, TeamViewer, ComboFix. Office Productivity: Microsoft Office 97-2007 (Word, Powerpoint, Excel, Groove, Sharepoint), Adobe (Acrobat, Illustrator, Photoshop, PageMaker), Lotus Notes (Domino), Corel Word Perfect, Open Office, Avaya, Pavlov, Blueprinting, Thumbs Plus, ABBYY FineReader (OCR), Nero Burning ROM, Type > 60 wpm. End User Support: Symantec EndPoint/Anti-Virus, Symantec On-Demand Agent, Sygate Firewall, Nortel VPN, Aventail Access Manager, WinMagic SecureDoc Disk Encryption, Blackrock Aladdin, Java Runtime Environment, Oracle ODBC Connections, Microsoft SQL Server Desktop Engine (MSDE), SalesLogix, Westbrook Fortis, Serena ChangeMan, IBM Rational Software Architect (RSA) Internet: TCP/IP & Wireless Network troubleshooting, FTP, Proxy Configurations, HTML, E-Mail, Boolean, Google, Directory Assistance, Internet Explorer, Opera, Newsgroups, Bit Torrent. Operating Systems: Microsoft Windows Server 2008/Seven/Vista/XP/2003/2000/... MS DOS, Mac OSX, OS9, Linux, Blackberry, BIOS, Virtual PC. A/V Production: Multi-track recording, Piano Compositions, encoding, Mackie D8B, Digidesign Pro Tools, Alesis Digital Audio Tape (ADAT), Adobe Audition, Audacity, Windows Live Movie Maker, VirtualDJ. Transcriptions: FTR Gold/TheRecord Player, CourtSmart, NCH Express Scribe, JAVS CaseViewer, VIQ RCPlayer.