Alexis A Powondra

Residence Inn by Marriott City Center

2008 to 2000
Assistant General Manager
Courtyard by Marriott
Ewing, NJ
2007 to 2007
Sales Coordinator
Canyon's Ski Resort
Park City, UT
2006 to 2007
Guest Service Agent
Marriott Reservation Center
Salt Lake City, UT
2006 to 2006
Reservation Agent
Courtyard by Marriott
Ewing, NJ
2005 to 2005
Guest Service Agent
Hampton Inn
Princeton, NJ
2004 to 2005
Guest Service Agent

Manage operational side of the hotel (including Maintenance, Housekeeping, Front Desk, Food & Beverage, and Shuttles). Participate in revenue strategy meetings, staff meetings, and department meetings. Work with department heads to insure budget is on track. Review GSS Scores weekly and implement ways to improve. Associate Rewarding (associate of the month, employee luncheons, holiday/summer parties, and employee appreciation week). Associate Discipline (including verbal and written warnings, suspensions, and terminations. Provide on call support for all operational issues. Accounts payable and Accounts receivable, Human Resources, Payroll, Employee Benefits, and Employee Scheduling. Liaison between all departments of hotel, and insure large client needs are fulfilled. Create and maintain relationships with groups ensuring repeat business Guest Billing (group and individual). Comfortable with Marriott Global Source (including request center, GSS and QA standards). Above average organizational skills, and task follow-through. . Excellent customer service skills, complaint resolution. Responsible for facilitating timely and appropriate resolutions to any guest concerns. Sales experience, friendly and knowledgeable. Proficient in accounting, and cash handling procedures and protocols. Thorough knowledge of Microsoft Office Suite Proficient in all major hotel computer systems including; Fosse, Herman, SMS, System21, Marsha, Merlin, SalesPRO, and Profit Manager. Assist sister hotel with front desk management and shuttle needs. Coordinated with group contacts for corporate, social, and sports groups prior to arrival to ensure the satisfaction of their stay. Negotiated and prepared group contracts for sleeping rooms and catering contracts for meeting rooms. Responsible for and monitoring meeting rooms including assuring proper set up including housekeeping, catering, audio visual equipment, and client special requests as required. Night Audit experience. Manager Food Handler Certification. Handle supply ordering companywide. Employee on the month (December 2012)