Albert Porpora

New York, NY

Utilities

National Grid
Global Head of It Asset Lifecycle Management
Mufg Feb 2012 - Apr 2015
Vice President, Infrastructure Technology Services, Manager of Incident and Problem Management
Guardian Life Jun 2007 - Feb 2012
Service Delivery Manager
Jpmorgan Chase & Co. 1998 - 2007
Vice President - Service Delivery Manager
Ubs 1994 - 1998
Helpdesk Manager

Adelphi University 2001 - 2004
Master of Business Administration, Masters, Management Baruch College 1983 - 1987
Bachelors, Bachelor of Business Administration, Information Systems Power Memorial Academy 1979 - 1983

Itil
Service Delivery
Root Cause Analysis
Incident Management
Sla
Vendor Management
Project Management
Technical Support
Sharepoint
Problem Management
It Operations
Pmo
Information Technology
Visio
Crm
Business Analysis
Stakeholder Engagement
Outsourcing
Strategic Planning
Software Project Management
Disaster Recovery
Software Documentation
It Management
Business Process
Call Center
Change Management
Infrastructure
Resource Management
Business Continuity
Management
Process Improvement
It Service Management
System Deployment
Troubleshooting
Stakeholder Management
Project Delivery
Service Management
Data Center
Servers
It Strategy
Requirements Gathering
Program Management
Offshoring
Continuous Improvement
Sdlc
Risk Management
Banking
Relationship Management

English
Spanish

Itil Version 3 Foundation
Itil V3 Continual Service Improvement
Itil V3 Service Operation

Greater New York City Area

Information Technology and Services