Work:
Cbts
Knowledge and Process Management Specialist
Cincinnati Bell
Knowledge and Process Management Specialist
Pomeroy Oct 2002 - Oct 2013
Process Analyst
One Net Communications Jan 2001 - Aug 2002
Network Management Center Technician
Hollywood Video Aug 1999 - Feb 2000
Assistant Manager
Education:
University of Cincinnati 1994 - 1996
Oak Hills High School 1991 - 1994
Cheviot Elementary
Skills:
Itil
Software Documentation
Sharepoint
Help Desk Support
Project Management
Training
Management
Leadership
Network Administration
Access
Service Desk
Visio
Vendor Management
Business Analysis
Troubleshooting
Process Improvement
Technical Support
It Management
It Service Management
Service Delivery
Certifications:
License Gr750003238Ab
License Gr754000547Ab
License Gr753000655Ab
License Gr755013178Ab
Itil Intermediate Certificate In Service Strategy
Itil Intermediate Certificate In Service Design
License Gr761003304Ab
License 3_128834Kcsv5_Ce
License 68898Scmexam_Wt
License E3Da9D
License 5E59B2
License 41E454
License 0E5D92
License B60B24
License 7F17A8
License 97Ea54
License 23999D
License 8F0415
License 9921E2
Peoplecert, License Gr750003238Ab
Peoplecert, License Gr754000547Ab
Peoplecert, License Gr753000655Ab
Peoplecert, License Gr755013178Ab
Loyalist Certification Services
Peoplecert, License Gr761003304Ab
Hdi, License 3_128834Kcsv5_Ce
Hdi, License 68898Scmexam_Wt
Lynda.com, License E3Da9D
Lynda.com, License 5E59B2
Lynda.com, License 41E454
Lynda.com, License 0E5D92
Lynda.com, License B60B24
Lynda.com, License 7F17A8
Lynda.com, License 97Ea54
Lynda.com, License 23999D
Lynda.com, License 8F0415
Lynda.com, License 9921E2
Itil Foundation Certificate In It Service Management
Itil Intermediate Certificate In Service Operation
Itil Intermediate Certificate In Service Transition
Itil Intermediate Certificate In Continual Service Improvement
Itil Expert Certificate In It Service Management
Kcs V5 Principles
Hdi Support Center Manager
Photography 101
Infopath 2007 Essential Training
Onenote 2007 Essential Training
Dreamweaver Cs4 Essential Training
Html5: Structure, Syntax, and Semantics (2011)
Dreamweaver Cs5 New Features
Dreamweaver Cs6 New Features
Managing Technical Teams
Rewarding Employees
Sharepoint Designer 2013: Custom Workflows
